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The number of people on your tour may vary depending on bookings, cancellations, and new reservations.

The return time depends on the tour, but we generally provide the tour duration in the itinerary. Please note that the actual time may vary depending on the traffic conditions on the day.

We will provide an abaya for ladies to wear during the mosque visit, which must be returned afterward. For the palace visit, we recommend dressing appropriately to avoid any issues.

There are shops near the mosque where you can purchase an abaya, and the guide will be available to assist you if needed.

We will check the pickup time and confirm if it has been finalised by our operations team. If not, please keep an eye on your WhatsApp for updates, which we will provide within the next few hours. For location confirmation, we will verify and inform you accordingly.

There is no specific dress code for the Blue Mosque — however, an abaya and headscarf will be provided for women if needed, and a kandoura will be provided for men.

There is no dress code for children under 12 years old. For those older than 12, it is recommended to cover their knees and shoulders.

For the tour itself, you do not need to bring your passport. However, as a tourist in the UAE, it is important to carry your identification documents — such as a copy of your passport (physical or digital) — at all times. While we do not check passports for the tour, UAE law requires tourists to have their documents available for verification if needed. We are not responsible for any issues arising from your personal documents. Always ensure your documents are secure and accessible.

Yes, there will be a lunch break during the tour. You will find many restaurants, and our guide will assist you with recommendations if needed.

Yes, the tickets are open and can be used at any time during the attraction’s working hours (except for Burj Khalifa, Burj Al Arab, and the Museum of the Future).

We will provide you with a detailed itinerary, including all activities and timings for the tour.

You can share your feedback with us on WhatsApp to ensure your satisfaction and to confirm that everything went well with your experience.

Normally, it will be a Toyota Coaster or a Toyota Previa with an OceanAir Travels logo on it. We will reconfirm the type of car used for pickup with our operations team.

The pickup time will be within 45 minutes before the selected slot, depending on your location. The exact time will depend on the specific tour you have booked.

The dropoff time will vary depending on the tour you have booked and the traffic conditions. Exact times will be provided based on your specific booking details.

The pickup will be in a 4×4 SUV.

The total capacity of the vehicle is 6 people, excluding the tour guide. For example, if you booked for 2 participants, there could be up to 4 additional participants as it is a shared tour. If you booked for 7 participants, we will check if you are comfortable with one vehicle; otherwise, one person may need to share a car with another group.

OceanAir Travels is a leading travel and tour operator in the UAE, known for providing top-notch travel solutions both locally and internationally. Our commitment to customer satisfaction ensures high-quality service, making your travel experience unforgettable. With a focus on delivering exceptional experiences and maintaining high brand recall, we strive to meet diverse client requirements and provide accessible destinations.

Booking a tour with OceanAir Travels is simple. Visit our website, browse the available tours, experiences and tickets, select the one that suits your preferences, check availability, and complete the booking process through our secure online system.

The Dubai Evening Desert Safari typically includes activities such as dune bashing, camel riding, sandboarding, a visit to a Bedouin camp, and a BBQ dinner. Guests can also enjoy cultural performances like belly dancing and tanoura shows. For more details, please visit our desert safari page.

Additional fees or surcharges of 2.5% will be levied for credit and debit card transactions, as well as for bank transfers. We accept Visa and Mastercard.

Yes, OceanAir Travels offers customizable tour packages to meet your specific needs and preferences. Please contact our customer service team to discuss your requirements, and we will be happy to create a tailor-made itinerary for you.

Safety is our top priority. All our tours adhere to strict safety protocols, including the use of well-maintained vehicles, trained and experienced guides, and compliance with local health and safety regulations. We also provide safety briefings and necessary equipment for adventure activities.

Our cancellation policy varies depending on the type of tour and the time of cancellation: • Standard tours: Cancellations made at least 24 hours before the tour date are eligible for a full refund. • Private and customized tours: Cancellations made at least 48 hours before the tour date may be eligible for a full refund. • No-show policy: No refunds are provided for no-shows or late cancellations. Please refer to the specific terms and conditions provided during the booking process for detailed information.

Yes, OceanAir Travels offers convenient airport transfer services to ensure a hassle-free start to your trip. You can book this service through our website or by contacting our customer service team.

We frequently offer special discounts and promotions on various tours and activities. To stay updated on our latest offers, please subscribe to our newsletter or follow us on social media.

You can securely make payments online through our website using Stripe, one of the world’s most advanced and secure payment gateways. After completing the online payment process, you will receive a confirmation email with the details of your booking and payment.